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Thousands of Computers Crash after Norton's Antivirus latest update

20 May, 2007
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An error occurring in the update of Norton's virus database on Friday has caused millions of PCs and computers to crash-a heavy blow to people's daily work and ongoing business.

The computer crash results from the "attack" by Norton's Antivirus software, newly updated on May 18, which regards two essential system files as viruses and thus clears them away. Customers had reported being affected by the incident as of Friday noon. The common symptom is that the computer may suddenly encounter a blue screen and then be prompted with an error message.

The same problem remains even after a reboot of the system. A spokesman for Symantec, producer of the Norton Antivirus software, has confirmed that this incident resulted from inappropriate handling of upgrading Antivirus software.

He promised that the company was now working hard on a possible solution.

The latest virus Norton database was upgraded on May 17. According to some PC experts, this software, after the upgrade, would regard two essential system files netapi32.dll & lsasrv.dll as viruses by mistake and delete them from computers installed with Windows XP. That causes the computer to be locked up even after a reboot.

Subscribe to comments feed Comments (5 posted):

igor on 20 May, 2007
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I never liked norton antivirus anyway. It is very memory hungry and it just ruins your PC. Also I hate when I buy a new PC (from HP) and it comes with norton's crappy software preinstalled so I had to remove it.
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Aron on 22 May, 2007
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same here. i just can't stand it when pc manufacturers "force" you to use crappy Symantec software and brag about how they are giving you 60 days subscription for free. Symantec antivirus should be banned if you ask me cos it fu**s up your PC
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Natasha on 27 May, 2007
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my pc crashed and I can honestly say that i will never ever use symantec software again. I hate them
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Janet Crook on 22 March, 2009
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Shouldn't Norton be responsible if they crash your computer? Unless they bought me a new pc to replace the one they crashed, there's no reason for me to ever go back to using them.
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ezMaverick on 24 June, 2010
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I hate Symantec's crappy software, it is slow and has a high memory usage. Only ESET NOD 32 baby :)
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